Refund & Return Policy

Refund & Return Policy

Effective Date: [03/28/2026]

At penguinchoices.in, we strive to ensure customer satisfaction. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect
  • The request is made within [7 days] of delivery
  • The item is unused, unwashed, and in original packaging with tags intact

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Perishable goods (if applicable)
  • Items marked as “Non-Returnable” or “Final Sale”

3. Return Process

To initiate a return:

  1. Email us at [your email] with:
    • Order ID
    • Reason for return
    • Images/videos (if product is damaged)
  2. Our team will review your request within 2–3 business days
  3. If approved:
    • We will arrange a pickup or
    • Ask you to ship the item to our return address

4. Refund Policy

Once your return is received and inspected:

  • Refund will be processed within 5–7 business days
  • Refund will be credited to:
    • Original payment method
    • Or store credit (if applicable)

5. Replacement Policy

We offer replacements only if:

  • Product is defective or damaged
  • Wrong item was delivered

Replacement requests are subject to stock availability.

6. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

7. Shipping Charges

  • Free return shipping if the issue is from our side (damage/wrong item)
  • Customer bears shipping cost for other return reasons (if allowed)

Shipping charges (if any) are non-refundable.

8. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again
  • Contact your payment provider

9. Fraud Prevention

We reserve the right to:

  • Reject returns that do not meet our policy
  • Deny refunds in cases of suspected fraud or misuse

10. Contact Us

For any return/refund queries:

📧 Email: info@penguinchoices.in
🌐 Website: https://penguinchoices.in

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.

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